All goods leaving Twiggi do so in perfect condition. Any goods arriving at their destination damaged, must be reported within 24 hours of arrival. Only if Twiggi has been notified of any damages within this specified period of time will we replace those particular damaged items.
No responsibility is accepted by our company for any lost, stolen or damaged items that are shipped using Australia Post ( We recommend insurance ).
Twiggi will not accept responsibility for any items damaged as a result of neglect or inadequate storage:- including direct sunlight, dampness, heat and spillages. As a number of our products are hand-crafted these items may vary slightly from individual item to individual item.
Twiggi reserves the right to substitute any particular part of any individual hand-crafted product with items of a similar quality if it is required to do so. This will depend on availability of certain components of certain products. If this occurs Twiggi will notify the client.
Twiggi accepts no responsibility for health issues or injuries sustained from using our products or food issues arising due to individuals food related allergies. It is your responsibility as our client to advise us of any individuals such food allergies. While most of our products have age recommendations, this is only to be used as a guide and not all of Twiggi™ products are age specific and parents discretion at all times is essential. When deciding if any product supplied to you by Twiggi is appropriate for your child to use, you should keep in mind that Adult supervision at all times is recommended when children are using these products.
Receipt of a deposit on your order is considered as your acceptance of Twiggi terms and conditions.